There is a hidden aspect to a lot of retail businesses these days. It’s specifically related to the sale of bigger and more complex appliances that have quite a few moving parts.
The idea is that you can buy something from anywhere – but what do you do when you have a problem using it?
This is where experts start talking about support as being separate from customer service, and even more important than the interface that people use to make a purchase, or how much of a bargain they got.
We support our customers with good information and good support, which goes a long way toward helping them to use their grills, fireplaces and gas appliances. Here’s more about how that works, and why you should choose us for a great purchase experience – and what comes after.
Pilot Light Problems
In so many cases, everything starts with the pilot light.
A pilot light is by nature something that requires maintenance. It’s likely to go out at some point, or experience some kind of problem. Then the owner, who never had to deal with this before, is in the hot seat.
We go over pilot light issues in the sale of these premium systems so that people are prepared. We can also support customers with data resources on how to deal with pilot light scenarios. Safety plays a big role, too. Getting something that you don’t how to use properly can be dangerous! So having the right professional support keeps everyone safe, when gas appliances can deteriorate or malfunction in ways that were not anticipated.
Repair and Replace
When you have some other kind of problem with a combustion device or natural gas appliance, you may not know whether it’s a better deal to replace a part, or purchase a new appliance.
We can help consult on these issues, too, as we deal in a wide range of gas installations and facilities.
Because we service what we sell, we are a go-to in the area for excellent long-lasting gas fireplaces and other amenities.
Along with having the right instructional materials and operating accessories, having good support is key. Just ask anyone who wanted to use their grill or outdoor fireplace or artificial flaming log installation year after year and season after season. Let us help you to select the best products for your home or business in a way that promotes peace of mind with your gas systems.